Phone reception connected to the next step
Configure how calls are answered, what details are collected and where each outcome should go, from a simple summary to a connected workflow.
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AI phone reception
A consistent first response when your team cannot pick up
Calls are answered using the greeting, business information and availability rules you approve.
What it can handle+
- Configured around your business and call types
- Clear answers for common questions
- Human handoff when the call needs your team
AI phone reception
AI phone reception
A consistent first response when your team cannot pick up
Calls are answered using the greeting, business information and availability rules you approve.
- Configured around your business and call types
- Clear answers for common questions
- Human handoff when the call needs your team
Enquiry capture and qualification
Capture the details your team needs before the opportunity disappears
Callers are asked the practical questions that help your team understand fit, timing and urgency.
- Qualification questions based on your criteria
- Structured notes instead of loose voicemail messages
- Priority enquiries highlighted promptly
Booking support
Move suitable enquiries towards a confirmed next step
Booking and reschedule requests can be captured and connected to the calendar process you already use.
- Collect preferred times and appointment details
- Connect with agreed calendar workflows
- Send confirmations or reminders with consent
Workflow automation
Reduce the admin that follows a call
Once a call ends, summaries, alerts and follow-up tasks can move to the right place automatically.
- Structured summaries for your team
- Consent-based SMS or email follow-up
- Repeatable next steps triggered consistently
Routing and handoff
Get the right information to the right person
Calls can be routed or escalated by topic, location, availability, urgency and time of day.
- Rules for teams, locations and schedules
- Live handoff where appropriate
- Detailed fallback summaries when nobody is free
After-hours and overflow cover
Stay responsive outside your normal phone coverage
LoftAU can handle selected calls after hours or when your team is already busy, using rules you set.
- Configurable coverage windows
- Urgent matters flagged for escalation
- Routine enquiries ready for the next workday
Questions and message taking
Give callers a useful response, not a generic recording
Approved business information can be shared consistently, with detailed messages sent to the right destination.
- Consistent answers to approved FAQs
- Structured messages with relevant context
- Clear escalation for questions outside scope
Connections to existing tools
Keep information moving through the systems your team already uses
Call notes, contact details and next steps can be connected to agreed calendars, inboxes and business systems.
- Practical connections selected during discovery
- No extra dashboard required for simple setups
- Custom workflows available for more complex processes
AI phone reception
1 / 8
AI phone reception
A consistent first response when your team cannot pick up
Calls are answered using the greeting, business information and availability rules you approve.
- Configured around your business and call types
- Clear answers for common questions
- Human handoff when the call needs your team
Enquiry capture and qualification
Capture the details your team needs before the opportunity disappears
Callers are asked the practical questions that help your team understand fit, timing and urgency.
- Qualification questions based on your criteria
- Structured notes instead of loose voicemail messages
- Priority enquiries highlighted promptly
Booking support
Move suitable enquiries towards a confirmed next step
Booking and reschedule requests can be captured and connected to the calendar process you already use.
- Collect preferred times and appointment details
- Connect with agreed calendar workflows
- Send confirmations or reminders with consent
Workflow automation
Reduce the admin that follows a call
Once a call ends, summaries, alerts and follow-up tasks can move to the right place automatically.
- Structured summaries for your team
- Consent-based SMS or email follow-up
- Repeatable next steps triggered consistently
Routing and handoff
Get the right information to the right person
Calls can be routed or escalated by topic, location, availability, urgency and time of day.
- Rules for teams, locations and schedules
- Live handoff where appropriate
- Detailed fallback summaries when nobody is free
After-hours and overflow cover
Stay responsive outside your normal phone coverage
LoftAU can handle selected calls after hours or when your team is already busy, using rules you set.
- Configurable coverage windows
- Urgent matters flagged for escalation
- Routine enquiries ready for the next workday
Questions and message taking
Give callers a useful response, not a generic recording
Approved business information can be shared consistently, with detailed messages sent to the right destination.
- Consistent answers to approved FAQs
- Structured messages with relevant context
- Clear escalation for questions outside scope
Connections to existing tools
Keep information moving through the systems your team already uses
Call notes, contact details and next steps can be connected to agreed calendars, inboxes and business systems.
- Practical connections selected during discovery
- No extra dashboard required for simple setups
- Custom workflows available for more complex processes
See it shaped to your business
Tell us how your calls flow today and we will map which pieces may be useful for your business.
A practical conversation about fit, scope and next steps.