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AI phone reception for Australian businesses.

Answer calls, qualify enquiries and capture the details your team needs before the opportunity disappears.

How it fits your current call flow

LoftAU can support overflow, after-hours and agreed call types, then route each useful outcome into the right booking, alert or follow-up.

Book a consultationSee plans & pricing

Start with a practical review of your current call flow.

  • Australian-based setup
  • Configurable coverage
  • Built around your call flow
JM

New caller

Bondi · 6:42pm

“Hiya, any chance you're free Thursday arvo?”

Live · handlingConfigured

LoftAU picks up

Configured greeting and questions.

answered in0:06Details captured

Booked

Thu · 2:30 PM

Added to your calendar

Illustrative flow. Your routing and handoffs are configured with you.

Put a real number on every missed call

Use your own assumptions to estimate the value of enquiries that may be going unanswered. It is a planning tool, not a forecast.

5
$500
40%
Potential enquiry value

$4,333

every month

$200
a day
$52,000
a year
9
jobs / mo
Review your call flow →

Indicative estimate based only on your inputs. It is not a forecast or guarantee of recovered revenue.

Worried it won't work for you?

The questions business owners actually ask before they switch.

Will my callers know it's not a person?

The greeting and disclosure approach are agreed during setup. The aim is a clear, natural conversation without pretending the system is something it is not.

Isn't this a pain to set up?

We map your current call flow, decide what should happen for each call type and test it with you. Timing depends on the number of handoffs and systems involved.

What if it can't handle a call?

The setup defines what the system can handle and what should be transferred, flagged or captured for a person. Human availability depends on your agreed coverage.

Will it mess with my current number?

It can usually work with the number customers already call through an agreed routing or forwarding setup. We confirm the practical details before making changes.

Is my data safe?

We define what information is needed, where it should go and how recording or follow-up should be handled. Legal requirements still depend on the actual workflow and jurisdiction.

Will my callers know it's not a person?

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A first-month guarantee, confirmed in writing.

The current offer includes a first-month money-back guarantee. Your proposal and service terms will set out the conditions before you proceed.

Book a call audit →

Missed calls create work twice.

When nobody can answer, the opportunity and the admin both wait. Better intake gives your team a useful next step.

  • A caller reaches voicemail without knowing when someone will respond.
  • Important details arrive incomplete, scattered across messages or not at all.
  • Your team has to call back just to understand what the enquiry is about.
  • After-hours enquiries wait in the same queue as routine messages.
  • Different handovers make it harder to decide what needs attention first.

Calls do not just need an answer. They need a clear outcome, useful information and a sensible handoff.

A more useful front door for the business

Answer around your coverage rules

Use AI phone reception for agreed call types, overflow or after-hours periods, with a greeting and flow configured for your business.

Capture the details that matter

Ask the right questions, qualify the enquiry and give your team a clean summary instead of another vague message.

Move the enquiry forward

Route information, trigger an agreed follow-up or support a booking without adding repetitive admin to the day.

Answer around your coverage rules

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Configured around the way calls work today

We map the flow, build the agreed handling and integrations, test realistic scenarios and refine it before launch.

Stage 1 of 4

Understand your calls

We map the common enquiries, important details and moments that need a person.

Understand your calls

See the full process

Proof should be specific, not manufactured.

LoftAU does not publish placeholder testimonials, borrowed statistics or results without enough context to understand them.

Customer outcomes are only published when the underlying result and wording can be verified.

Evidence before claimsNo invented results

Any future case study will explain the original call flow, the configured scope and what changed.

Useful contextNot a highlight reel

Results vary by call volume, team availability, offer and workflow, so they are never presented as guarantees.

Honest attributionClear limits and caveats

Evidence before claims

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Practical phone reception and workflow automation

Answer calls, qualify enquiries and route the details into agreed bookings, alerts, follow-up and handoff workflows.

AI phone reception

A consistent first response when your team cannot pick up

Calls are answered using the greeting, business information and availability rules you approve.

  • Configured around your business and call types
  • Clear answers for common questions
  • Human handoff when the call needs your team

Enquiry capture and qualification

Capture the details your team needs before the opportunity disappears

Callers are asked the practical questions that help your team understand fit, timing and urgency.

  • Qualification questions based on your criteria
  • Structured notes instead of loose voicemail messages
  • Priority enquiries highlighted promptly

Booking support

Move suitable enquiries towards a confirmed next step

Booking and reschedule requests can be captured and connected to the calendar process you already use.

  • Collect preferred times and appointment details
  • Connect with agreed calendar workflows
  • Send confirmations or reminders with consent

Workflow automation

Reduce the admin that follows a call

Once a call ends, summaries, alerts and follow-up tasks can move to the right place automatically.

  • Structured summaries for your team
  • Consent-based SMS or email follow-up
  • Repeatable next steps triggered consistently

Routing and handoff

Get the right information to the right person

Calls can be routed or escalated by topic, location, availability, urgency and time of day.

  • Rules for teams, locations and schedules
  • Live handoff where appropriate
  • Detailed fallback summaries when nobody is free
Explore the full toolkitSee everything we automate

AI phone reception

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We get how your industry actually runs

The same configurable foundation, shaped around the enquiries, urgency and handoffs common to your sector.

PlumbersCapture job details while you're on the tools
ElectriciansHandle enquiries even when you are mid-install
HVAC & refrigerationCapture the rush when the heat hits
Dental practicesSupport appointment enquiries without front-desk pressure
Medical & allied healthCalm, capable cover for a busy front desk
Legal & professional servicesHandle new enquiries with care and discretion
Real estate & propertyCapture buyer, tenant and vendor enquiries
Hospitality & venuesCapture booking enquiries without the front-desk scramble

Plumbers

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The things business owners ask first

LoftAU provides AI phone reception and workflow automation. It can answer calls using an approved call flow, capture and qualify enquiries, route useful details and trigger agreed next steps such as alerts, summaries or booking workflows.

Read all FAQs

Ready to make your call flow more useful?

Tell us what happens today. We will map where AI phone reception or workflow automation could reduce missed opportunities and repetitive admin.

Book a consultation →See pricing

A practical conversation about fit, scope and next steps.

Book a consultation