Privacy Policy
How LoftAU handles your personal information, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Last updated: [last updated date]
This page is provided for general information and as a working template. It is not legal advice. Please have it reviewed and tailored by a qualified Australian legal practitioner, and replace all bracketed placeholders with your real details, before relying on it.
[Registered entity name] (ABN [ABN]) (“LoftAU”, “we”, “us”) is committed to protecting your privacy. This policy explains what personal information we collect, why we collect it, how we use and store it, and the rights you have. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. The information we collect
Depending on how you interact with us, we may collect:
- Contact & enquiry details — your name, business name, email, phone number and the content of your enquiry, when you contact us or request a consultation.
- Communications information — where we handle calls or messages on behalf of a client, this may include caller details, recordings or transcripts, and message content, collected and used strictly to deliver the service.
- Technical information — basic analytics about how this website is used (for example, pages visited), where enabled.
2. How we collect it
We collect personal information directly from you wherever practicable — for example, when you submit our contact form or speak with us. Where we handle communications for a client, information is collected in the course of providing that service on the client’s behalf.
3. Consent
Where we rely on your consent, that consent is voluntary, informed, specific and current, and you can withdraw it at any time by contacting us. We do not pre-tick consent boxes, and we will not use your information for a purpose you would not reasonably expect without your agreement.
4. How we use your information
- To respond to your enquiry and provide consultations;
- To deliver, manage and improve our services;
- To send you service-related or marketing communications where you have consented — each of which will include an easy way to opt out (consistent with the Spam Act 2003);
- To meet our legal and regulatory obligations.
5. Call recording & monitoring
Where calls are recorded or monitored for quality and training, callers are clearly informed at the start of the call and consent is handled appropriately, consistent with the Surveillance Devices Act 1999 (Vic) and applicable Commonwealth requirements. See our Trust & compliance page for more.
6. Automated processing
Some parts of our service use automated systems to handle and route communications efficiently. Where automated processing is used in a way that could significantly affect you, we will be transparent about it. A person is always available for escalation, and we keep meaningful human oversight of the service.
7. Disclosure of your information
We do not sell your personal information. We may disclose it to trusted service providers who help us operate (for example, communications, hosting and IT providers), to the relevant client where we are handling communications on their behalf, or where required or authorised by law.
8. Overseas recipients
Some of our service providers may store or process information outside Australia. Where this occurs, the countries are expected to include [list countries / regions, e.g. United States, European Union], and we take reasonable steps to ensure those recipients handle your information consistently with the Australian Privacy Principles.
9. Storage & security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure, and to destroy or de-identify it when it is no longer needed.
10. Accessing & correcting your information
You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. Contact us using the details below and we will respond within a reasonable period.
11. Complaints
If you have a concern about how we have handled your personal information, please contact us first at [contact email] so we can try to resolve it. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
12. Changes to this policy
We may update this policy from time to time. The current version will always be available on this page, with the “last updated” date shown above.
13. Contact us
[Registered entity name] (ABN [ABN])
Email: [contact email]
Phone: [phone]
Postal: [postal address]