Privacy Policy

Liam Li Barry (ABN 96 553 293 053), providing services under the LoftAUbrand (“LoftAU”, “we”, “us”) is committed to protecting your privacy. This policy explains what personal information we collect, why we collect it, how we use and store it, and the rights you have. We handle personal information responsibly. Where the Privacy Act 1988 (Cth) and the Australian Privacy Principles apply to our activities, we intend to meet those obligations.

1. The information we collect

Depending on how you interact with us, we may collect:

• Contact & enquiry details — your name, business name, email, phone number and the content of your enquiry, when you contact us or request a consultation.
• Communications information — where we handle calls or messages on behalf of a client, this may include caller details, recordings or transcripts, and message content, collected and used strictly to deliver the service.
• Technical information — basic analytics about how this website is used (for example, pages visited), where enabled.

2. How we collect it

We collect personal information directly from you wherever practicable — for example, when you submit our contact form or speak with us. Where we handle communications for a client, information is collected in the course of providing that service on the client’s behalf.

3. Consent

Where consent is required or is the appropriate basis for an activity, we ask for it clearly and you can withdraw it by contacting us. We do not pre-tick consent boxes on this website.

4. How we use your information

• To respond to your enquiry and provide consultations;
• To deliver, manage and improve our services;
• To send you service-related or marketing communications where you have consented — each of which will include an easy way to opt out (consistent with the Spam Act 2003);
• To meet our legal and regulatory obligations.

5. Call recording & monitoring

Recording and monitoring requirements can vary by jurisdiction and use case. Before either is enabled, the proposed call flow should be reviewed and an appropriate notice and consent process included where required. See our Trust & compliance page for more.

6. Automated processing

Some parts of our service use automated systems to handle and route communications efficiently. Where automated processing is used in a way that could significantly affect you, we aim to be transparent about it. Escalation paths and human availability depend on the arrangement agreed with the relevant client.

7. Disclosure of your information

We do not sell your personal information. We may disclose it to trusted service providers who help us operate (for example, communications, hosting and IT providers), to the relevant client where we are handling communications on their behalf, or where required or authorised by law.

8. Overseas recipients

Some of our service providers may store or process information outside Australia. The locations involved depend on the service providers used for a particular client workflow and should be disclosed in the relevant service documentation. We take reasonable steps to ensure overseas recipients protect personal information and, where Australian Privacy Principle 8 applies, to address the relevant cross-border obligations.

9. Storage & security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure, and to destroy or de-identify it when it is no longer needed.

10. Accessing & correcting your information

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. Contact us using the details below and we will respond within a reasonable period.

11. Complaints

If you have a concern about how we have handled your personal information, please contact us first at liambarrry@gmail.com so we can try to resolve it. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

12. Changes to this policy

We may update this policy from time to time. The current version will always be available on this page, with the “last updated” date shown above.

13. Contact us

Liam Li Barry, providing services under the LoftAU brand
ABN: 96 553 293 053
Email: liambarrry@gmail.com
Phone: 0468 409 243
Location: Victoria, Australia